Toyota honours warranties in Canada

[sergelbergeron]

If you buy a car in the US - Toyota warranty and extended warranty is honoured in the USA and in Canada . Why not the same for Honda?

[cfsafs]

Obviously Honda is with-holding warranty to discourage cross boarder vehicle purchases. They do this because they can. I would say support the companies that are fair.

Mercedes will only honor its basic new car warranty. They will not honor my U.S.A extended warranty or Star Certified warranty. In addition they will not allow purchase any extended warranty in Canada.

Can anyone comment on extended warranty for General Motors?

[Sparro]

BMW Canada will warrenty a US car. The only thing they will not cover is the pre-paid service plan. Which basically covers all you oil changes within the warrenty period.

[billypac]

See the link below for more warranty information:
http://www.carburner.com/index.php?titl ... nformation

Note there is a lot of other good information about importing on the carburner.com site.

[sergelbergeron]

Thanks for the comments - they are just beginning on this new forum .
The carburner site has a lot of that info - and it is great info. Our purpose on CarsWithoutBorders is to figure what to do about it. How do we get their gauging stopped. Do we get a lawyer and sue them. We get a media campaign? that is the big question I beleive that we need to solve if we want fair pricing. How do we fix the problem and not live with it.

[netdog]

Toyota got sued a few years back over the warranty issue and they are probably still feeling the pain from losing that case. I believe they are probably under court order as a result of that case to honour the warranty cross-border or else they would've probably already joined the masses in refusing to honour warranties cross-border.

What this teaches us though is that if any other class action lawsuit was to be brought against any other car manufacturers for the same reasons, the courts would likely rule in favour of the lawsuit as a result of this precendent and force them all to honour warranties cross-border. Unfortunately what the Toyota experiment also tought us is that it takes many years to fight a class-action lawsuit as it took roughly 4+ years to get this one completed. The class-action was also fought under US laws so it is unclear whether a similar class-action lawsuit fought under canadian laws would produce the same results.

On the issue of warranties, any prospective Toyota owners should also be advised that althoguh the amendment to CMVSS 114 regarding the immobilization system allows US vehicles to be equipped with aftermarket immobilizers, MOST of the manufacturers have suggested to Transport Canada during the consulatation sessions that the installation of an after-market immobilization system would likely void the warranty on your vehicle's electrical system. It's not a show-stopper but certainly something to consider.

Carl P

[cfsafs]

A law suit should be undertaken immediately while the issue is fresh and the issue is hot. It will take a long time but I think it is about the only way to force the Corporations into more reasonable tactics. In addition a media blitz is a great idea. If there is enough support then a March on local government or Transport Canada offices could be arranged. I think that the Corporations are in denial. They are downplaying the effects and they are hopping it will all go away. We wont go away we will just travel a little to buy our cars. I personally will not be purchasing another vehicle in Canada until these issues are resolved.

[jrf]

So a couple points I'd like to highlight here.

WRT to Toyota (specifically, may not apply to any other brands) we are saying that both the original warranty AND any Toyota Extended Warranty is covered when you bring the car back to Canada. That's great news.

And two, I believe when we say "Toyota" we are also including "Lexus". Anyone disagree?

As a person interested in buying a three year old Lexus in the US, this allows me to have a US Lexus dealer compete on price against my Edmonton Lexus dealer for the Extended Warranty. There's no doubt that the target profit margin is quite high on this type of product, so there's room to negotiate. And if the US dealer knows you're taking the car away to the frozen tundra, they may get fairly competitive on their price, as they will realize it's a one shot deal to make some more money on the thing.

That's great news for me. I love everything I know about LEXUS, except the fact that I know the day I have to pay for service I'll be screaming in pain. This may be a reasonable way to avoid some of the pain.

Cheers,
Jerry

[ssbb]

My understanding is also that Lexus - Toyota have the same warranty practices. I checked on their site and could not find it easily but your US dealer can find it and print it for you. Make sure you have the warranty in writing. For Toyota it is very clear. By the way, while you are in the US, it is also the time to buy your snow tires if needed (30% better than Canada). And if you are buying an extended warranty, don't buy without asking for a better price. Extended warranties are like patatos and bananas - many people sell them and it doesn't have to come from the same dealer.

On the used cars - I know a Subaru dealer in Quebec that has a hard time selling Subura at the price they charge, but this dealer finds what the client in the USA - doesn't tell the client the price he pays and he has been doing this for some time. It looks like it's their best way to make more money. They shop in the states.... Good luck with your Lexus.

[Rossland]

BMW Canada will warrenty a US car. The only thing they will not cover is the pre-paid service plan. Which basically covers all you oil changes within the warrenty period.

BMWCA will charge $500 for an "inspection" before they will honour a US warranty in Canada.

[Les]

I bought a Toyota Tundra in Idaho and purchased the extended warranty with the $1,500.00 rebate offered by Toyota USA. Yes they even honour rebates!

[jrf]

Regarding Extended Warranties on Lexus, and presumably on Toyota.

I stopped by my local Lexus dealer today, and was informed that while Toyota does honor the warranty in Canada, he claims they DO NOT honor the extended warranty. Further, he tells me if I bring back a Lexus from the US I cannot even buy a Lexus extended warranty here. He claims Lexus Canada will not honor or sell ECP (Extended Warranty) on a US vehicle.

Does anyone on this board know anything which might contradict this position? Of course, a third party warranty is still possible, but I'd be much more inclined to purchase the Lexus warranty if I did decide to keep it.

Thanks<
Jerry

[sergelbergeron]

I bought an ECP - extended care package in the USA for my 2008 Prius. I have the papers in my file and I will double check - I was informed and I believe I have the documentation that the warranty ECP is good for both countries. I will double check and get back to you.

[sergelbergeron]

Yes I was right - I have the Platinum Toyota Extra Care Vehicule Service Agreement in my hands - dated 10/27/07 Signed by Toyota Financial Services Group Vice President David Pelliccioni. This is the 100,000 miles or 10/27/2014, no deductible that I paid US $1,000. On page 5 Article 7.0 states "coverage under this agreement will not apply to any repairs performed outside the United States of America or Canada."

My understanding was that I needed to buy the warranty while the car was in the USA before it was exported from the US. If I had brought it into Canada, I could not get the extended warranty afterward in Canada. I had my Canadian address on all the records and bill of sale, however my Toyota dealer said he cannot sell to Canadians anymore and must have got his knuckles wrapped after this sale. I also have a copy of the borchure that the US dealer gave me - it says : " Convenience: A nationwide service network of Toyota dealers throughout the U.S. and Canada are available to serve you."

So again, be careful with what the Canadian dealers are saying. I hear the same story from a Lexus dealer in Vancouver. So for me - my Prius I am covered. If you want copies - I can fax to you.

[jrf]

Interesting news, Serge. Thanks. I think what you said actually is consistent with what the dealer said.

You confirmed both that 1) you couldn't buy the ext warranty in Canada, and 2) your dealer was now barred from sellling the warranty to Canadians. That is basically what my dealer said. I wonder if a third scenario of tranfering an existing warranty from the previous owner to me, a Canuck, would be valid or not.

Yes, of course, the dealer has a small incentive to disparage your plans to buy US. "-) I do wonder however if it may be different between Toyota and Lexus. Probably not.

I will give this Lexus rep credit though. He was actually quite good when I mentioned buying US. He didn't say much negative. He admitted that on the higher end cars there still is quite a bit of savings in the US. He even indicated he'd brought some in from the US himself, for the dealership.

When I look at the wording in your warranty contract, I really wonder if the wording was intended to support the warranty in Canada, or was really just considering that an American may venture into Canada on vacation, and that in that instance the warranty is supported in Canada.

Anyways, I think we can conclude that if you bring back a Lexus or Toyota you wont be able to buy Extended Warranty.

[niceguy]

If you buy the car from US, Toyota Canada will honor the ECP (extended warranty) which purchased from US. I had called Toyota Canada to confirm that. But I am not sure if you can still buy the ECP from US after couple year that you exported the car. I purched the new car and the ECP at the same time and it is OK. I buy the ECP from other Toyota dealer because they offer much cheaper price: $880 for 7/100000 with 0 deductable on my Camry SE V6. You don't need to buy ECP from the same dealer. Do some search on internet and you can save some $. Many people said extended warranty is not worth it - a profit item for dealer. I think $880 is not bad for peace of mind in the next 7 year. Nowadays, car with power everything (especially electronic items) may cause a lot of money to fix if it fail.

If you import a car from US, Toyota will honor the basic 3/60000 warranty as well as the ECP that you buy from US. Toyota Dealer in Canada will not allow to sell you extended warranty for US imported cars.

I have not bring in my car to local Canadian Toyota dealer for service yet. I wonder if they will give me a hard time because the car is from US.

[sergelbergeron]

Nice Guy
I was reading your quote about the Toyota Dealer giving you a hard time maybe when you will go for service - I would refer them to the Cornwall Toyota Dealer that also shops in the US or the one in the Winnipag area - maybe your own dealer shops for used cars in the US - but most are not likely to admit it like the Cornweall Toyota Dealer did. If ever you want a copy of the ad. it is on the site and I also have a hard copy in my file. Now I hold my head up high when I go to my Toyota Dealer.
Serge

[jeeps17]

Hello everyone,

I am currently researching the purchase of a new Sienna via a broker (door-to-door service, if possible).

Does anyone know if I can purchase an ECP via the broker at the same time as the vehicle, and have it transferred to me once the car is in Canada?

Thanks for your time,

JP

[jrf]

Yes you can buy the ecp from the US dealer, no problem. In fact, if you shop around to get some leverage you can squeeze your dealer on the price. I was able to negotiate a 46% discount off the first price they quoted me.

Now, no one here to my knowledge has actually had the ecp honored yet. i may well be the first one as my basic warranty expires in July. But I am willing to bet they cover the thing just fine. And if they don't I am quite sure I can scream at my dealer for a refund. But I doubt I go there.

Jerry

[sergelbergeron]

Same here - I bought the ECP for 7 years - 100,000 miles platinum coverage for $1,000. They were asking $1440, the first time. I hear some other people get it for even less. It is a negotiable item for sure that can be bought at any dealer not jsut the one where you buy the car.

[jrf]

Absoutely, it can be bought at ANY Toyota dealer. In fact in my case on a Lexus, it was a toyota dealer rep who gave me a good price that I used as leverage against the Lexus dealer. Given how little work it is for them they can afford to lessen their margins. PM me if you want a contact who will give you a great price.

Jerry

[Sudburydog]

AIthough the Dealer inSudbury honor's the warranty they will not honor (recalls) or as they call it, Technical Advisories,.
The springs on the 2006 Tacoma are defective. ie: bottoming out with load or just bouncing hard when going over bumps.
Since there is no recall or advisory on U.S. models they won't touch it.
I will contact a dealer in U.S. and ask if they will do it.
Anyone else get same run around let me know.

Thx Bob

[sergelbergeron]

SubburyDOg - any news on this? I find that if the car is the same model exactly in Canada and the US then if there is a recall in Canada but not in the US, wouldn't still be considered a defect and need to be repared under the warranty?
SO I am curious - how did you make out on this.

[singdrum55]

Yes, Toyota honors the warranty in Canada and US.

Wow, this is such a great website, and it is really helping business to be transacted between US and Canada. This is a great connection for dealers, buyers, brokers, etc.

However, I would like to make you all aware of the fact that there are people that post things here that don't know the complete process of how to buy a car in the US. Some dealers and salesman allow Canadian customers to be confused, and tell them something, but do not follow through. I just wanted to send a word of warning to make sure that you get the story straight when you contact a dealer to make a purchase. Ask them how the process works, and if it doesn't make sense, or seems a little different, you can make them explain further. All that is to say, make sure that you have someone that is confident and honest working on your side. Now this might sound a little politician-like, but I CAN BE YOUR GO-TO GUY!! (Now, I am not running for mayor or president here, even though it might sound like it). But I have the experience with these Canadian deals, and I can help you with the process of buying a new vehicle!

Wrap it up---

Now, we sell Fords and Toyotas and used, but I can also sometimes help you get into another new vehicle besides the ones we normally sell. There are several dealers that we do business with, and can get other vehicles from them. Let me know what you are interested in, and see if I can help you with the whole transaction. NOTE---- And please, if you want to contact me, please be seriously planning on purchasing something, and be ready to go. If we go through the whole process, and you are not ready for a month or two (or a year or so!) to buy something, it is taking away the opportunity from buyers who need help now and want to make a deal right away. I would appreciate if you honor that request, because it makes it better for everyone.

On that note, I look forward to hearing from many of you, and doing some business. It sure helps us as we help you!

Thanks for considering this letter. Happy car shopping!

[nadeem373]

I am in process of buying Extended warranty for my 2007Lexus Rx350, which I recently bought from US dealer and it will be shipped to Canada within couple of days. One of Lexus owner forums, members recommended Tobby Rivers name who sells Lexus platinum warranties at reasonable rates, I called him and he confirmed that this Extented warranty is acceptable in Canada and said that he sold to many Canadians. I need reconfirmation from this forum members before buying it.
So, please confirm if any one has this extended warranty and that Canadian dealers are accepting it.
Please confirm on forum or PM me at nadeem373@hotmail.com