Aug 25
Audi Canada - Warranty guaranteed!
Today, we received confimation in writing that Audi Canada would honor the warranty in Canada of all US purchased vehicles.Â
“All Audi warranties on 2009 vehicles take on the warranty coverage for the country in which the vehicle is located at the time it is serviced or repaired”….. “I trust this information is helpful in reassuring you as to the warranty coverage on a 2009 Audi vehicle that you may purchase in the U.S. and relocate to Canada” .
This following letter is very professional and we appreciate the time and effort that Audi Canada representatives took to clarify and document the issue.
Excellent customer service.
Now how come Honda Canada and GM Canada can’t operate like this.
August 26th, 2009 at 5:22 pm
Awesome! I was planning on buying/importing an Audi and this is icing on the cake. Keep up the great work Robert!
P.S. I’ll respond to the can of worms we have going on regarding workers and bankruptcy later.
August 28th, 2009 at 4:29 pm
This lady is very professional and polite - maybe she can transfer over to the RIV and get some good results there. You know the Recreational Motor Home that I was shopping for “the Chinook”. I was told by the RIV that it was not importable and I didn’t agree because there are many for sale in Canada that were imported. Finally, we found that the Chinook goes by the name of Trail Wagons and they are importable. Now the RIV when pressed should have researched and found that out for me but their answer was simple for them - NO. They took the easy lazy way out.
What we learnt is don’t take NO for an answer when you think the answer should be YES. (writing from Thunder Bay)
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